The Digital Concierge Has Arrived
Travel Technology Targeting the Travel Experience
Travelers want a personalized experience that meets their lifestyle and activity preferences. This is true whether they are single travelers or families. Cruise companies have responded by adding unique experiences both on and off board that focus on anything from nightlife to environmental issues to volunteer opportunities.
Destination Information Overload
Travelers want to get the most from their cruise experience but don’t want to waste anytime searching, and possibly missing, an event. With today’s huge cruise ships and varied opportunities, how do people know where to go and what to do?
Technology presented the answer with a wearable medallion that is a personal concierge. It allows travelers to know where they are on the ship and help them to navigate to where they want to go. Locate friends and family. Book dinner and spa reservations. Provide virtual experiences of excursions before they are booked. As the software learns the travelers’ preferences it will make customize recommendations of where to go and what to see.